Shipping policy
UK Shipping Policy
Thank you for shopping with us! Below you'll find all the details about our shipping process within the United Kingdom.
Shipping Destinations
We currently ship to all addresses within the United Kingdom, including:
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England
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Scotland
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Wales
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Northern Ireland
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Isle of Man, Channel Islands, and other UK offshore locations
Shipping Options & Rates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3–5 working days | £3.95 or FREE on orders over £50 |
| Express Delivery | 1–2 working days | £6.95 |
| Next Day Delivery (order by 1pm) | Next working day | £8.95 |
Please note: Delivery times are estimates and may vary during peak periods.
Order Processing Time
Orders are typically processed within 1–2 business days. You'll receive a confirmation email with tracking information once your order has shipped.
Click & Collect / Local Pickup (Optional)
If you're local, you can choose free in-store pickup at checkout. We'll notify you when your order is ready to collect.
Delays & Exceptions
Occasionally, delivery delays may occur due to factors beyond our control (e.g., postal strikes, extreme weather). If there is a significant delay, we will contact you via email or phone.
Delivery Issues
If your order hasn’t arrived within the expected time frame, please check your tracking information or contact our customer service team at info@ogradycreations.com
Lost or Damaged Items
In the rare event your package is lost or arrives damaged, please contact us within 7 days of delivery. We’ll do our best to resolve the issue promptly.